Customer Commitment Policy

Our Commitment To You

Last updated: 23 September 2024

The TILT team understand that the quality and standard of service provided to customers is an essential part of our business relationship.  Our aim is to provide a professional, enjoyable and inclusive experience for all our customers.

We can guarantee 

  • You will receive a friendly welcome

  • We will listen carefully to your requirements and provide the best possible solution

  • We will aim to provide excellent service throughout and would hope to exceed your expectations

  • We will actively seek feedback

 

You can contact us on +44 (0)2392 983894 or info@tilt-ed.com

 Access to All

We receive training to implement the Equal Opportunities and Diversity Policy. The TILT team are a committed group of determined, passionate and skilled individuals who ensure their contribution makes a difference.

We understand that the quality and standard of service provided to customers is an essential part of a successful business. We take pride in our service, but always look for continuous improvement by actively seeking feedback from our customers and colleagues.

 Our commitment to the customer 

  • We respond to all enquiries in a timely fashion in accordance with our customer service standards.

  • We provide a professional, friendly service at all times.

  • We listen carefully to the customer’s brief and provide the best possible solution.

  • We always arrive promptly and fully briefed for a pre-arranged meeting.

  • We respect and protect your privacy.

  • Our staff are trained with the required skills and knowledge.

 Customer feedback

  • We actively seek feedback from our customers.

  • We monitor and improve our service by listening and responding to the views of our customers.

  • We value positive feedback but welcome any comments if a customer is unhappy about the service they received.

  • We treat all feedback seriously and handle it in an efficient manner, providing an initial response within 24 hours.

  • We ensure all feedback is dealt with in a fair and impartial way and in the strictest of confidence.

  • We resolve complaints promptly and informally wherever possible.

You can contact us on +44 (0)2392 983894 or info@tilt-ed.com